FIRE

Within 1 hour of receiving the claim from an insurance provider, an MCA Group Customer Service Team Member will contact the Policy Holder/Insured to discuss the damages and arrange a time within the next 24 hours, to attend the property and start the restoration process.

A buildup of pooling water and wet materials can be a result of firefighters extinguishing a fire. This result can also affect items and materials that were not damaged by the actual fire itself. To mitigate any further damage from the water, or potential mould growth, MCA Group will map out the moisture and begin removing it immediately.

Smoke and soot contamination can cause significant damages, and at times can cause more damage than the actual fire. Even with small fires, which are extinguished relatively quickly, can allow smoke to travel through many areas of a property.

Contents which are affected by smoke, soot and odour will be assessed for damage and restoration works.

For items which can be restored, they are assessed and the appropriate steps for restoration outlined. Soft furnishing items, which can typically be restored to a pre-fire condition, include upholstery such as couches and chairs, and furniture and rugs, with our technicians identifying the appropriate type of cleaning method for each item.

Tiles and grout, both on the walls and flooring, can be left dirty after fire events, and we use the latest in steam technology to restore the surface back to the original colour and condition.

Before moving ahead with the cleaning process, our technicians will inspect the areas requiring restoration, including the type of surface and the extent of the damage.

The smell of smoke is easily recognisable and can be overpowering. Carpets, and contents such as rugs and furniture can retain the smoke odour, even when the soot removal process is complete.

In order to remove the smell, you must follow the smoke damage from the fire to determine where it has travelled, and which items have had smoke pass through them. This step is critical to ensure the thermal fogging deodorisation process follows the same path.