The owners of this northern-Sydney suburb home approached their Insurance company after an extensive water event affected their home. Due to the sloping block that the property was built upon, the home had suffered signifcant flooding with the garage have flood waters rise to 1 foot high.
MCA Group was appointed this water-related claim from the homeowners Insurance company, as we have immense experience in managing large claims such as this.
Upon the initial contact with the Policy Holder, we became aware that the water ingress was so severe that the car, which was in the garage, was inundated and had begun to float in the excess rainwater, and eventually had to be towed out.
The first assessment had the attending technician on-site for multiple hours, allowing them to capture the whole event. This appointment gave the technician the opportunity to discuss the event, the extent of damages and to talk through our processes with the occupants, and so we had the right information to pass onto the Insurance company.
